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To reenable Microsoft 365 subscription capabilities, you must reenable DAP on the customer tenant.Īffects Azure subscriptions in the following ways: To reenable the ability to create support tickets for the customer, you must reenable DAP.Īffects Microsoft 365 subscriptions in the following ways:Ĭan't upgrade a subscription because having DAP is a prerequisite.Ĭan't get subscription provisioning status because provisioning requires DAP.To reenable management capabilities, you must reenable DAP.Įnds the ability to create support requests for the customer.Removing DAP: Consequences What capabilities does a partner lose when DAP is removed and GDAP is not enabled?Įnds privileges to manage capabilities on the customer tenant. This self-serve removal capability helps to improve security by controlling access. Partners can then review usage data and remove DAP connections that aren't in use.

Partners' Admin agents can use the DAP monitoring tool to audit DAP with their customers. The DAP monitoring tool captures how partner agents are accessing customer tenants across all their customer tenants through DAP.

Use Helpdesk agent privileges to deliver support for the customer.To get delegated administrator permissions from a customer, send an email to Request a reseller relationship with the customer.Īfter the customer approves the request, the partner's Admin agent or Helpdesk agent can sign in to the service's admin portal and manage the service on the customer's behalf. The customer must grant a partner permission before the partner can use delegated administration privileges. Stay In Touch103 Hensley Lane Wylie, TX roles: Admin agent | Helpdesk agentĭelegated administration privileges (DAP) enable a partner to manage a customer's service or subscription on their behalf.